Apr
13th
Wed
13th
E-Commerce News: E-Marketing: The Real Social CRM: More Than Asking for 'Likes'
In order to be truly successful at social CRM, think about the following questions: Which social networking/social media sites do your customers frequent? From your customer’s perspective, what are their main goals for using social media and social networking tools? How has their preference in being contacted by businesses/marketers evolved?